Return & Exchange

Can I exchange my item if it does not fit me?

You may return your item and a credit voucher will be added for your next purchase. You may use it to purchase your preferred item.

We only accept returns for items that are in its original condition - with tag attached, unworn, unwashed, and unaltered. You will be issued a credit voucher equivalent to the purchase price of each returned item, valid for 90 days. 

Delivery fees to return your item, if any, will not be refunded.
*Purchase of sale items, accessories are final and cannot be returned.

What is the return policy?

  • Returns are provided for all items, except sales/promotional items, accessories and specifically stated non-returnable items. 

  • Return must be done for an item in its original condition - with tag attached, unworn, unwashed and unaltered.

  • Returns can only made one time per order. Any order made with return credit voucher cannot be returned again.

  • We reserve the right to reject any returned item if it does not meet all mentioned conditions.

  • Refund would only be done as store credit voucher. Strictly no cash refund is allowed.

  • Store credit voucher can only be used once, not applicable with any other further discount and must be redeemed within 90 days from the date of issuance.

  • You are responsible for the shipping cost of returned item.

  • You are responsible for the item until it reaches us. Do kindly retain all proof of mailing until an acknowledgement has been sent.  

How do I return unsatisfactory item(s)? 

Follow the following steps:

  1. Sample template email for RETURN 

    Email subject : RETURN FORM

    ORDER NUMBER: 
    TRACKING NUMBER: 
    PRODUCT NAME:
    REASONS: Example: Item does not fit / Unsatisfactory Item / Defective Item - do attach photograph(s) if possible / Incorrect item received )

  2. Email the above template to hello@coingecko.com

  3. Return your items to the address given in our reply email.

    * A
    ll items must be shipped back within 14 calendar days upon receiving them.

    * Return parcels may take up to 3 working days to be processed.